luckydfPrivacy Policy

This page describes what we collect when you use luckydf and how we keep that data protected. We operate our platform across supported Indonesian jurisdictions — Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta and other regions where local law permits — and we take your privacy seriously.

Our commitment is straightforward: we collect only the information needed to verify your account, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and provide customer support. We do not sell your data to third parties, and we do not share it beyond what is necessary to operate luckydf.

What we collect on luckydf

When you open an account with us, we ask for your name, email address, phone number, and date of birth. We also collect your national identity number (KTP or equivalent) during account verification. This information is required by Indonesian financial regulations and helps us confirm your identity before you can deposit or withdraw funds.

We collect transaction data — the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account), the amount, and the date and time. We also log your IP address and device information when you access luckydf. This helps us detect fraud and keep your account secure.

We do not collect your banking credentials or card numbers directly. When you deposit via mobile banking, local payment, online payment, or e-wallet, you receive a unique virtual account number that we generate for you. Your bank handles the actual transfer; we only see the confirmation that the deposit arrived.

How we use your data

We use your personal information to verify your identity, process your deposits and withdrawals, and comply with Indonesian anti-money-laundering (AML) and know-your-customer (KYC) rules. We also use it to contact you about your account — for example, if we need to confirm a large withdrawal or if there is unusual activity.

Your transaction history helps us provide customer support. If you report a missing deposit or a delayed withdrawal, we review your records to investigate. We also use anonymized data to improve luckydf — for instance, to see which payment methods are most popular or to identify technical issues.

We do not use your data for marketing unless you opt in. We will not send you promotional emails or SMS messages without your consent.

Third parties and data processors

We work with payment processors to handle deposits and withdrawals. When you use mobile banking, local payment, online payment, e-wallet, or mobile banking, those companies receive your transaction details — they need this to complete the payment. Similarly, when you use local payment, online payment, e-wallet, or mobile banking, the bank receives your virtual account number and deposit amount.

We also use third-party hosting providers to store your data. Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location. We have data-processing agreements in place with all third parties to ensure they protect your information.

We do not share your data with advertisers, data brokers, or any other commercial entities. The only exception is if we are required by law — for example, if a court orders us to disclose information as part of a legal investigation.

Your rights

You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. You also have the right to correct any inaccurate information — for example, if your phone number has changed, you can update it in your account settings.

You can request that we delete your data, subject to legal and regulatory requirements. If you close your account, we retain your transaction records for the period required by Indonesian law, but we do not use them for any other purpose.

If you believe we have mishandled your data, you can lodge a complaint with us directly. We will respond within a reasonable timeframe. You also have the right to escalate your complaint to the relevant data-protection authority in your jurisdiction.

Cookies and tracking

We use cookies to keep you logged in and to remember your preferences on luckydf. These are essential for the platform to function. We also use analytics cookies to understand how users interact with our site — for example, which pages are visited most often. You can disable non-essential cookies in your browser settings, but this may affect your experience.

We do not use cookies to track you across other websites. Our tracking is limited to luckydf itself.

Security

We encrypt your data in transit using industry-standard TLS (Transport Layer Security). Your password is hashed and never stored in plain text. We conduct regular security audits and penetration tests to identify and fix vulnerabilities.

However, no system is completely secure. If we discover a data breach, we will notify you without unreasonable delay and provide information about what happened and what steps we are taking to address it.

We recommend that you use a strong, unique password for your luckydf account and enable two-factor authentication if available. Do not share your login credentials with anyone.

Contact luckydf

If you have questions about this privacy policy or how we handle your data, you can contact our support team. We are available to assist you with account verification, deposit and withdrawal inquiries, and any other concerns related to luckydf.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.